Privacy Policy

Effective date: July 25, 2026

RDA Heating and Cooling (“RDA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://rdahvac.com, create an account, request HVAC service, contact us, or otherwise interact with our website.

1. Information We Collect

Depending on how you use the website, we may collect the following information:

Information You Provide

Name
Email address
Telephone number
Service or property address
Billing or account address
Customer-account login information
HVAC service needs, appointment preferences, and property details
Information included in messages, forms, reviews, or other communications
Any other information you voluntarily provide

Please do not submit Social Security numbers, financial-account information, medical information, or other unnecessary sensitive information through our website forms.

Information Collected Automatically

When you visit the website, our systems and service providers may automatically collect:

IP address
Browser and device type
Operating system
Referring website
Pages viewed and links selected
Date and time of access
Approximate geographic location based on IP address
Website-performance, security, and diagnostic information

2. Customer Accounts

Our website may use WordPress and WooCommerce to provide registration, login, password management, saved addresses, and other customer-account features.

The website is currently intended to showcase RDA’s services and help customers communicate with us. It does not currently process online purchases or payments. If online purchasing or payment processing is added later, this Privacy Policy will be updated to explain how payment and transaction information is handled.

You are responsible for keeping your account password confidential and notifying us if you believe your account has been accessed without authorization.

3. How We Use Information

We may use collected information to:

Respond to questions and service requests
Schedule, provide, and follow up on HVAC services
Create and manage customer accounts
Communicate about appointments, estimates, maintenance, or customer support
Send confirmations and service-related notifications
Maintain, secure, troubleshoot, and improve the website
Understand how visitors use the website
Detect spam, fraud, security threats, and other misuse
Maintain business and service records
Comply with legal obligations
Protect RDA, its customers, and others

We may send marketing emails or text messages only as permitted by applicable law. You may unsubscribe from marketing emails using the link provided in the message. You may opt out of marketing text messages by replying STOP. Opting out of marketing does not prevent necessary service-related communications.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep customer accounts signed in
Remember preferences
Support website security
prevent spam and unauthorized activity
Measure website traffic and performance
Improve website functionality

Some cookies are necessary for the website and account features to work. Other cookies, such as analytics or advertising cookies, may be optional when applicable.

You can control cookies through your browser settings. Disabling cookies may cause account, login, form, or other website features to function incorrectly.

5. How We Disclose Information

We may disclose personal information to service providers that help us operate the website and business, such as:

Website-hosting providers
WordPress and WooCommerce service providers
Email and communication providers
Website security, backup, and spam-prevention providers
Analytics providers
Customer-support and scheduling systems
Contractors or technicians assisting with requested services
Professional advisers, including accountants, insurers, and attorneys

These providers may access information only as needed to perform services for RDA and subject to their own contractual or legal obligations.

We may also disclose information when reasonably necessary to:

Comply with applicable laws, subpoenas, court orders, or legal processes
Respond to lawful government requests
Investigate fraud, security incidents, or unlawful conduct
Enforce our agreements
Protect the safety, rights, or property of RDA, our customers, or others
Complete a merger, sale, reorganization, financing, or transfer of business assets

RDA does not sell personal information. RDA does not disclose personal information to third parties for their independent mass-email marketing.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain customer and business records, resolve disputes, protect the website, and satisfy legal, tax, insurance, or accounting requirements.

Retention periods may vary depending on the type of information and the reason it was collected. Information may remain temporarily in secure backups after deletion from active systems.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include encrypted website connections, access controls, security updates, backups, and limited access to customer information.

No website, electronic transmission, or storage system is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Choices

Depending on applicable law and where you live, you may have the right to request that we:

Confirm whether we process your personal information
Provide access to or a copy of certain personal information
Correct inaccurate information
Delete certain information
Explain the categories of information we collect and disclose
Allow you to opt out of certain uses or disclosures

To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing the request. Certain information may be retained when required or permitted by law.

You may also:

Update certain information through your customer account
Unsubscribe from marketing emails
Reply STOP to opt out of marketing text messages
Adjust cookie permissions through your browser

9. Children’s Privacy

The website and RDA’s HVAC services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it when appropriate.

10. Third-Party Websites and Services

Our website may contain links, maps, videos, reviews, social-media features, or other content provided by third parties. RDA does not control those third parties or their privacy practices. We encourage you to review their privacy policies before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or legal obligations change. The revised version will be posted on this page with a new effective date. Your continued use of the website after an update means the revised policy will apply to future interactions with the website.

12. Contact Us

For questions, concerns, or privacy requests, contact:

RDA Heating and Cooling
Attn: Privacy Contact
5003 S Walcott St, Indianapolis, IN 46227, USA
Phone: 317 514 4288
Email: rdahvac@gmail.com
Website: https://rdahvac.com